Overview

The Capital Hotel seeks an Overnight Guest Services Agent / Night Auditor. Experience in guest services at an upscale hotel property is preferred. 

If you have interest in this position, please click “Apply for Job” and send us your information. We will instruct you further on the next steps of our application process.

Responsibilities

Include but are not limited to:

  • Serve as a greeter and appropriately represent the hotel to all guests
  • Maintain knowledge of hotel safety standards with attention to guest and employee security and well-being
  • Maintain consistent communication with all overnight employees to ensure an impeccable hotel appearance
  • Respond quickly, pleasantly and efficiently to all guest calls and inquiries
  • Actively resolve issues turning negative experiences into positive experiences
  • Review all emails, MOD reports and group resumes to ensure up-to-date information
  • Reports suspicious behavior of patrons to hotel security assisting with security related incidents when necessary
  • Assist guests with package delivery, shipping and pick-up when necessary
  • Record and deliver messages and wake-up calls to guests
  • Complete check-ins and check-outs through the computer system
  • Ensure that each day is properly closed out in the PMS and turned to the next day
  • Make registration packets and keys
  • Ensure guest privacy and safety
  • Make room reservations for guests
  • Keep desk area neat, organized and stocked with necessary supplies, material and amenities
  • Obtain payments and operate as cashier for guests including cash, business checks, gift cards and credit/debit cards
  • Perform cashier audits
  • Complete shift bucket checks, credit checks, checklists and shift reports
  • Maintain effective working relationship with Accounting regarding night audit reports and reconciliations.
  • Maintain familiarity with hotel services and directions in order to answer guest questions.
  • Maintain familiarity with the Little Rock area in order to assist guests with their needs and directions.
  • Be available to take up luggage, park/retrieve a guest vehicle and act as driver for transportation requests
  • Be available to prepare, take up and post Suite Service orders from limited menu
  • Ensures information is communicated/passed on to the next shift
  • Attend departmental briefings and meetings

Skills and Requirements

  • A minimum of a high school degree is required. A college degree is preferred
  • A minimum of 2 years previous experience in an upscale hotel preferred
  • Must have a valid driver’s license with the ability to drive a variety of vehicles
  • Ability to effectively and politely communicate with hotel guests and fellow employees
  • Ability to properly count and handle cash
  • Must adhere to Hotel standards as presented in the Employee Handbook
  • Ability to stay calm and professional under pressure
  • Ability to work in extreme temperatures
  • Ability to stand and walk for extended periods of time.
  • Ability to lift and/or move approximately 75 lbs. frequently
  • Ability to push and/or pull approximately 150 lbs. occasionally
  • Ability to maneuver a wheelchair with up to 350 lbs. occasionally
  • Ability to sustain direct contact with the public; must establish high degree of customer service – smile, eye contact, positive personal presentation, etc. – and high volume interaction with guests and staff
  • Must be able to work positively while under pressure
  • Ability to maintain positive morale and professional attitude
  • Required to pass our background and driving record check

INDEEDFEAT

About Capital Hotel

Family History

We are people who choose to matter. We do not act out of convenience. We act because we care which is often inconvenient. We value knowledge, embrace change and respect like-minded people. We treat people like family because are one.

We are...

• Givers, thinkers and creators
• People who act with emotion
• People who are indispensible
• People who do more than just enough to get by
• Experts
• People who believe what we do is an art, not just a job

Family Traditions

We...

• Act in a way that makes people smile
• Behave remarkably
• Connect with our guests and co-workers through friendship, attention to detail and genuine concern
• Become aware of people who are unhappy and strive to correct the situation
• Choose to learn and to respectfully teach others
• Choose to think creatively and to share our ideas
• Communicate openly, effectively and respectfully
• Help whenever and wherever needed
• Do things the right way, even if it’s harder
• Keep our culture evolving with your positive attitude, thoughts and actions