Overview

The Capital Hotel seeks a Guest Services Agent.

Our preferred candidate will have a minimum of a high school degree with 1-2 years related hospitality experience.

If you have interest in this position, please click “Apply for Job” and send us your information. We will instruct you further on the next steps of our application process.

Responsibilities

Include but are not limited to:

  • Serve as a greeter for the Capital Hotel, warmly welcoming guests as they arrive
  • Respond quickly, pleasantly and efficiently to all guest calls and inquiries
  • Record and deliver messages and wake-up calls to appropriate parties
  • Maintain positive working relationships with all departments within the hotel particularly Housekeeping, Engineering and Rooms Controller in order to reconcile room statuses
  • Assist with making reservations for guests
  • Complete check-ins and check-outs in hotel computer system
  • Make registration packets and keys for guests as they check-in
  • Ensure guest privacy and safety
  • Responsible for writing guest welcome letters
  • Post amenities, laundry charges, items for sale, and miscellaneous charges in hotel system (Opera)
  • Keep desk area neat, organized and stocked with necessary supplies, materials and amenities
  • Obtain payments and operate as cashier for guests including cash, business checks, gift cards and credit/debit cards
  • Maintain responsibility for own bank and accuracy of it
  • Perform cashier audits
  • Complete shift bucket checks, checklists and shift reports
  • Maintain familiarity with hotel services and with the Little Rock area in order to assist guests with any questions or needs
  • Contact neighboring hotels for guests to make reservations when our hotel is sold out
  • Assist guests with sending out mail and packages as well as coordinate the delivery of guest packages and laundry to guest rooms
  • Ensure that completed shift information is properly communicated the incoming shift
  • Attend departmental briefings and meetings
  • Report suspicious behavior of patrons to MOD and Security
  • Take pride in appearance while adhering to Hotel standards as set forth in the Employee handbook
  • Take initiative and act without being asked
  • Contribute to and foster a positive work environment
  • Act as a life long learner, making effort to improve skills, knowledge and education in all aspects of life
  • Work with coworkers and management to implement Capital ideas and drive positive change
  • Take pride in the Capital Hotel core values, representing and respecting them at all times

Skills and Requirements

  • A minimum of high school degree with 1-2 years related hospitality experience preferred
  • Must be able to effectively and politely communicate with all hotel guests and co-workers
  • Must have the ability to adhere to all Hotel policies as set forth in the Employee Handbook
  • Ability to remain calm and professional throughout stressful situations
  • Ability to maneuver loads up of up to 100lbs.
  • Must be able to stand and walk for extended periods of time
  • Ability to interact with guests and other employees in a courteous, empathetic and discreet manner
  • Must be able to work positively while under pressure
  • Ability to maintain positive morale and professional attitude
  • Must be able to pass a thorough background and driving record check

 

hotel, guest, services, service, check-in, checkin, check in, Capital Hotel, Little Rock

INDEEDFEAT

Tagged as: Capital Hotel, check in, checkin, guest, hotel, Little Rock, service, services

About Capital Hotel

Family History

We are people who choose to matter. We do not act out of convenience. We act because we care which is often inconvenient. We value knowledge, embrace change and respect like-minded people. We treat people like family because are one.

We are...

• Givers, thinkers and creators
• People who act with emotion
• People who are indispensible
• People who do more than just enough to get by
• Experts
• People who believe what we do is an art, not just a job

Family Traditions

We...

• Act in a way that makes people smile
• Behave remarkably
• Connect with our guests and co-workers through friendship, attention to detail and genuine concern
• Become aware of people who are unhappy and strive to correct the situation
• Choose to learn and to respectfully teach others
• Choose to think creatively and to share our ideas
• Communicate openly, effectively and respectfully
• Help whenever and wherever needed
• Do things the right way, even if it’s harder
• Keep our culture evolving with your positive attitude, thoughts and actions