Overview

The Capital Hotel seeks a Front Services Manager.

If you have interest in this position, please click “Apply” and send us your information. We will instruct you further on the next steps of our application process. Please read the requirements below before applying.

Responsibilities

Include but are not limited to:

  • Manage the overall operation of the bell/valet/driver area while providing leadership and guidance to the bell/valet/driver staff including training and scheduling
  • Oversee the employee parking lot schedule.  Keep security and employees notified of parking restrictions if necessary
  • Encourage remarkable guest experiences by consistently applying hospitality standards in all areas of the Front Services department
  • Supervise, train, motivate and discipline bell/valet/drivers
  • Train staff on proper uniform, grooming and etiquette standards, mentoring as needed
  • Maintain open and regular communication with other Guest Services managers, Housekeeping and Engineering to ensure that all guest rooms are maintained properly

Skills and Requirements

  • College degree or equivalent education is preferred
  • 3 years of hospitality industry experience, preferably in an upscale property
  • Minimum one year supervisory experience, preferably in the Front Office area
  • Must be flexible to work varying shifts including weekend MOD shifts
  • Ability to effectively train, positively motivate, and interact with colleagues
  • Demonstrated ability to handle any guests complaints ensuring that no one leaves unhappy
  • Must be well organized and have a keen eye for detail
  • Must be a self-starter and be able to work with minimum supervision
  • Must be 100% committed to guest happiness
  • Must be able to work positively while under pressure
  • Ability to maintain positive morale and professional attitude
  • Required to pass our background and driving record check

 

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INDEEDFEAT

 

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About Capital Hotel

Family History

We are people who choose to matter. We do not act out of convenience. We act because we care which is often inconvenient. We value knowledge, embrace change and respect like-minded people. We treat people like family because are one.

We are...

• Givers, thinkers and creators
• People who act with emotion
• People who are indispensible
• People who do more than just enough to get by
• Experts
• People who believe what we do is an art, not just a job

Family Traditions

We...

• Act in a way that makes people smile
• Behave remarkably
• Connect with our guests and co-workers through friendship, attention to detail and genuine concern
• Become aware of people who are unhappy and strive to correct the situation
• Choose to learn and to respectfully teach others
• Choose to think creatively and to share our ideas
• Communicate openly, effectively and respectfully
• Help whenever and wherever needed
• Do things the right way, even if it’s harder
• Keep our culture evolving with your positive attitude, thoughts and actions